Employees, contractors and partners who access company systems are critical vulnerability points for an enterprise’s cybersecurity. Ensuring that new users are onboarded securely, are equipped with the necessary cybersecurity awareness training and offboarded promptly requires expert management by skilled IT professionals. Support Doctor’s Virtual CIO plan brings together the necessary people, processes and tools to dramatically reduce these risks and prevents data breaches.
Each onboarding process has a parallel offboarding process to ensure maximum security and data integrity.
Onboarding
When onboarding new users, your Support Doctor vCIO ensures the essentials are in place before people need them. Our experts securely configure email access, SharePoint access and other shared resources to meet all record keeping and compliance needs. We have processes and standards in place for regulated industries including government contracting.
Offboarding
Offboarding is an equally critical process to onboarding. A dedicated Support Doctor vCIO follows a strict process to verify that data is secured and former employees are removed from the company’s system.
Onboarding: Email Addresses
Everyone in your enterprise has an email address, and some people may have more than one. A dedicated Support Doctor vCIO configures addresses for new users and ensure that every account meets security requirements including minimum password requirements and multi-factor authentication.
Offboarding: Archiving
Offboarding an employee begins with securing data. Support Doctor’s expert vCIO securely archives the user’s accounts, devices and existing backups. This includes making sure teams keep access to ongoing projects and active files. Your business maintains access for archival, knowledge management and record-retention purposes while avoiding existing employees being overwhelmed with new data.
Onboarding: Role-Based Access Control
Granting employees broad access that exceeds the scope of their responsibilities increases the risk of a breach if credentials are compromised. A vCIO works with your in-house team to identify the correct permissions and access levels for each new employee to ensure that each person is only granted access to required systems and data. The vCIO’s access control process includes reviewing internal resources such as SharePoint sites and proper delegation of authority for shared email accounts and calendars.
Offboarding: Account security
Role-based access control properly delegates authority to employees. But when an employee leaves, the employee’s account needs to be deauthorized and access needs to be granted to existing employees and new hires. Support Doctor’s vCIO works with your team to remove access for offboarding employees and to securely grant short term and long term access to existing employees and new hires.
Onboarding: Backups
Support Doctor’s Connect and Protect and Secure and Fortify solutions include Microsoft OneDrive for every user in the organization. As part of every onboarding, your dedicated vCIO provisions the user’s secure OneDrive to keep offsite backups of your company’s data.Our experts also configure each device with Support Doctor’s secure backups. Our independent backup system protects your enterprise’s data and keeps it easily retrievable if it is needed.
Offboarding: User Access
Removing a former employee’s access to digital systems is a step that companies often overlook in their offboarding processes. But not properly removing a user’s access after an employee leaves the organization creates the possibility of the former employee accessing company data. Our experts streamlined the user management process to securely remove access and prevent data from being lost during the offboarding process.
People, process and tools are at the core of Support Doctor’s vCIO plan for effective user operations and enterprise-wide cybersecurity. By ensuring that your onboarding and offboarding processes are secure with a vCIO, your enterprise can significantly reduce the risk of a security breach. Schedule a free one-on-one consultation with our certified experts to find the vCIO plan that is right for you.
