Support is bot-free at Support Doctor. Our certified experts answer all your questions themselves without making you repeat answers to frustrating bots and auto-respond emails. We know that time is a valuable and irreplaceable asset, and our experts are trained to resolve your issue quickly and with minimal disruption to your business.
Our experts know your machine inside and out. Our support incudes Support Doctor’s secure support agent on every one of your business’s machines at no additional charge. When a business uses our secure support agent, Support Doctor’s certified experts already know the machine’s details including operation system, service pack number, key software and major health indicators. We don’t need to ask for this critical information and eliminate the risks of it being reported inaccurately. Using the secure support agent, our experts can remotely operate your machine and resolve your problem.
Email is a convenient, asynchronous method of support that allows users to take the troubleshooting steps our experts suggested when they have time and can complete them without rushing.
Most support starts with email. But you can switch to the platform that best meets your needs.
Chat
Sometimes chat is the most efficient way to connect with support. Our agents are available during expanded business hours to work with you and resolve your problem. Through our secure support agent you can safely share passwords with Support Doctor’s experts and the chat creates an easily searchable record you can check if you need to repeat support steps. Chat support also allows you to multitask which means you can focus on your business while we provide critical support.
Phone
If your device isn’t working, chat support may not be an option. Support Doctor’s certified experts provide phone support during extended business hours without making you sit through endless phone trees and waiting on hold listening to bad music.
Our certified experts are available when you need them and provide support the way you need it. Contact us to find out how our experts and grow and support your business.
