Support Doctor makes IT easy by focusing on the essentials. Our experts have decades of experience working with clients and know firsthand the day-to-day issues that you face. Support Doctor’s Connect and Protect plan is a basic plan for businesses that addresses security and other essentials.
Real-Time Support
Support Doctor’s experts are available when you need them to meet your cybersecurity needs with real-time support. You can reach our experts by email, live-chat, phone and through your Support Doctor customer portal. Our certified experts can resolve many of your IT needs without an additional service call through our secure remote access tools.
User Management
Adding, removing and managing users is one of the biggest hassles faced by small and medium enterprises. Every time a new employee starts, someone leaves, or people’s portfolios shift permissions need to be updated, and each change risks exposing security vulnerabilities. Employees leaving without updating permissions is an especially acute risk for enterprises. It leaves your business exposed to threats on devices that the business cannot manage and former employees working for competitors may still access proprietary data. Support Doctor’s experts work with you to set the appropriate permissions for each user that optimize efficiency and security.
Device Management
Every Support Doctor solution includes our proprietary Wellness Report. Every month, you receive a report that details the current health and security posture of your devices. The report includes information on essential software, antivirus, device health and network security. Our experts use the report to identify potential cybersecurity risks and eliminate them before the potential risk becomes an actual threat.
Continuous Risk Mitigation
Support Doctor’s Continuous Risk Mitigation model is the foundation of our virtual CIO solution. This process begins with identifying cybersecurity risks and ways to mitigate them. We examine your current data backup, antivirus and spam filtering systems and adjust them to fit best with your business’s needs. This includes regular backups that can be easily restored, regular antivirus scanning combined with active threat protection and AI-enhanced spam filtering designed to block malicious emails and phishing while ensuring you don’t miss an important message.
We know that you need your IT systems to be online and working all the time. Support Doctor’s experts work with you to build the right backup and continuity policies for your business that meets your critical needs while being cost effective and user friendly. Schedule a call with our experts today for an assessment of your IT system and critical vulnerabilities
