Privacy Policy

Effective Date: October 5, 2026

Support Doctor (“Support Doctor,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the information entrusted to us. This Privacy Policy describes the information we collect, how we use it, when we may share it, and the choices available to you.

This Privacy Policy applies to information collected through supportdoctor.com, our online forms, communications with us, and in connection with the managed IT, cybersecurity, technology consulting, technical support, and related services provided by Support Doctor.

1. Information We Collect

Information You Provide

We may collect personal information that you voluntarily provide to us, including:

First and last name
Company or organization name
Job title or role
Business or mailing address
Email address
Telephone and mobile phone numbers
Information submitted through contact forms, service-request forms, quote requests, or other forms
Information provided when communicating with our staff or support team
Information necessary to establish, manage, and support a customer relationship
Billing and transaction information where applicable

You are not required to provide personal information simply to browse our website. However, certain information may be necessary for us to respond to a request or provide a service.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

Internet Protocol (IP) address
Browser type and version
Operating system
Device type
Pages visited
Date and time of visits
Referring website or URL
Website usage and diagnostic information

We may use cookies, analytics tools, and similar technologies to operate, secure, analyze, and improve our website and services.

Information We Access in Providing Managed IT Services

As a managed service provider, Support Doctor may be authorized by its customers to access systems, networks, devices, applications, cloud environments, user accounts, logs, configurations, and other customer technology resources.

In the course of providing IT support and managed services, we may encounter or process information contained within those systems. This information may include business information, employee or user information, system and network information, credentials or authentication information, files, logs, and other data maintained within customer environments.

Where Support Doctor processes information on behalf of a customer in providing contracted services, we process that information for the purposes authorized by the customer and applicable contractual agreements.

2. How We Use Personal Information

We may use personal information to:

Respond to inquiries and requests
Provide, operate, and support our managed IT services
Provide technical support and troubleshooting
Manage customer accounts and relationships
Schedule appointments and service activities
Communicate regarding support requests, services, accounts, and contracts
Provide service-related notifications
Maintain and improve our website and services
Monitor and protect the security of our systems and services
Detect and prevent fraud, abuse, unauthorized access, or other security incidents
Process payments and maintain appropriate business records
Comply with applicable laws, regulations, legal processes, and contractual obligations
Enforce our agreements and protect the rights, property, and security of Support Doctor, our customers, and others

We may also use information for other purposes that are reasonably related to the purposes described above or as otherwise permitted or required by applicable law.

3. Customer Information and Managed IT Services

Support Doctor is frequently provided with access to customer systems and technology environments in order to perform managed IT and support services.

Support Doctor does not use customer system information for unrelated purposes or sell customer information.

Access to customer systems is limited to authorized Support Doctor personnel, contractors, or service providers who require access to perform authorized services, subject to applicable agreements, security requirements, and business need.

Customer information may also be subject to additional contractual requirements, including a Master Services Agreement, Statement of Work, Data Processing Agreement, security requirements, or other agreement between Support Doctor and the customer. Where such an agreement establishes specific requirements for handling customer information, those contractual requirements will apply to the extent applicable.

4. How We Share Personal Information

We may share personal information when reasonably necessary to operate our business, provide our services, or comply with legal obligations.

We may share information with:

Service Providers

We may use third-party companies and service providers that perform services on our behalf, such as:

Cloud hosting providers
IT and cybersecurity platforms
Remote monitoring and management providers
Help desk and ticketing platforms
Communications providers
Email providers
Customer relationship management systems
Payment processors
Scheduling and business-management platforms
Website hosting and analytics providers
Professional service providers

These providers may have access to information only as reasonably necessary to perform services for us or on our behalf.

Professional Advisors

We may share information with attorneys, accountants, auditors, insurers, consultants, and other professional advisors when reasonably necessary for legitimate business purposes.

Legal and Regulatory Requirements

We may disclose information when we believe disclosure is reasonably necessary to:

Comply with applicable law or regulation
Respond to a valid legal process, subpoena, court order, or governmental request
Protect the rights, property, or safety of Support Doctor, our customers, employees, or others
Investigate fraud, security incidents, or other unlawful activity
Enforce our agreements

Business Transactions

Information may be transferred as part of a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, subject to applicable legal requirements.

What We Do Not Do

Support Doctor does not sell personal information.

We do not share personal information with third parties for their independent marketing purposes except where expressly disclosed and permitted by applicable law.

5. SMS and Mobile Communications

Support Doctor does not currently use SMS/text messaging for marketing purposes.

If Support Doctor introduces SMS communications in the future, SMS messages may be used for legitimate business or service-related purposes, such as support notifications, appointment reminders, service communications, or other communications for which appropriate consent has been obtained.

Where SMS consent is collected:

SMS consent and SMS opt-in information are not shared with third parties or affiliates for their own marketing purposes.

Support Doctor does not sell or transfer SMS consent information to third parties or affiliates for marketing or promotional purposes.

SMS consent will not be a condition of purchasing Support Doctor’s services.

If you have opted in to receive SMS messages from Support Doctor, you may opt out at any time by replying STOP to an applicable message. You may also contact Support Doctor directly to request that SMS communications be discontinued.

Message and data rates may apply where applicable.

6. Website Forms and Privacy Policy Accessibility

When Support Doctor collects personal information through an online form, the form should provide users with a clear and readily accessible link to this Privacy Policy.

Where a form requests a mobile telephone number or SMS consent, the Privacy Policy should be displayed or linked near the SMS consent language.

For example:

By providing your mobile number, you agree to receive SMS messages from Support Doctor regarding your service or support request. Message and data rates may apply. Message frequency may vary. Reply STOP to opt out. SMS consent is not shared with third parties or affiliates for their own marketing purposes. See our Privacy Policy.

The Privacy Policy should also be made readily accessible through a link in the footer of every page of supportdoctor.com.

7. Cookies and Analytics

Supportdoctor.com may use cookies and similar technologies to:

Operate and secure the website
Remember preferences
Understand website usage
Measure website performance
Improve website functionality and user experience
Analyze traffic and engagement

Third-party analytics or website services may collect information about website visits in accordance with their own privacy policies.

8. Data Security

Support Doctor maintains reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, or destruction.

Because no electronic system or method of transmitting information over the Internet is completely secure, we cannot guarantee absolute security.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

Provide requested services
Maintain customer and business relationships
Fulfill contractual obligations
Maintain appropriate business and financial records
Resolve disputes
Protect against fraud and security threats
Comply with legal, regulatory, and contractual requirements

Retention periods may vary depending on the type of information and the purpose for which it was collected.

10. Third-Party Websites

Our website may contain links to third-party websites, applications, or services.

Support Doctor is not responsible for the privacy practices, security, content, or policies of third-party websites. We encourage you to review the privacy policy of any third-party website or service before providing personal information.

11. Your Privacy Choices

Depending on applicable law, you may have rights concerning your personal information, including the ability to:

Request access to personal information we maintain about you
Request correction of inaccurate information
Request deletion of personal information, subject to applicable legal, contractual, and regulatory requirements
Opt out of certain communications
Withdraw consent where processing is based on consent

To submit a privacy-related request, please contact Support Doctor using the information below.

12. Children’s Privacy

Our website and services are not directed toward children under 13, and Support Doctor does not knowingly collect personal information directly from children under 13.

13. Changes to This Privacy Policy

Support Doctor may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or applicable legal requirements.

When we update this Privacy Policy, we will revise the Effective Date at the top of this page. We encourage you to periodically review this Privacy Policy.

14. Contact Support Doctor

If you have questions about this Privacy Policy, our privacy practices, or the information we maintain about you, please contact us:

Support Doctor
Virginia, United States
Website: supportdoctor.com

Privacy Contact: info@supportdoctor.com
Telephone: (703) 239 4696

Effective Date: October 5, 2026